Technical Requirements for the Arise® Platform & Pearson Call Center

To service clients through Pearson Call Center on the Arise® Platform, all agents must meet specific technical and equipment requirements. Meeting these standards ensures system compatibility, secure connections, and reliable performance while taking calls.

Minimum PC and Technical Requirements

Operating System

• Windows 11 (required)

  • Windows 10 is no longer supported for new client programs.

• Macs: Must be a non-Intel Mac (M1, M2, or newer).

  • Intel-based Macs are not compatible with the Arise platform.

Processor & Memory

• CPU: Dual-core processor, 2.0 GHz or faster

• RAM: Minimum 4 GB

• Storage: Minimum 60 GB total space, with 20 GB available

Internet Connection

• Wired broadband internet connection required (Ethernet only).

• Download speed: Minimum 10 Mbps

• Upload speed: Minimum 3 Mbps

• Wi-Fi is not allowed during certification or servicing.

Headset & Accessories

• Hardwired USB headset with noise-canceling microphone

• Hardwired keyboard and mouse (no Bluetooth peripherals)

• Second monitor recommended for multitasking (optional but helpful)

Security Requirements

• Wired Internet only — no Wi-Fi during certification or servicing.

• Antivirus software must be up to date.

• Firewall enabled.

• No VPNs or proxy networks while connected to the Arise platform.

What to Do if Your System Falls Short

If your computer doesn’t meet all requirements, you may still be able to make adjustments to pass the Arise System Check.

Try These Fixes First

1. Delete temporary files and browser cache.
   This often frees up extra storage and speeds up performance.

2. Uninstall unused apps or large files.
   Many computers fail the system check simply because of low available disk space.

3. Close background programs.
   Apps like Zoom, Spotify, and Dropbox can consume RAM and CPU power.

4. Run Windows Updates.
   Outdated systems can fail compatibility checks.

5. Restart your computer before re-running the Arise System Check.

The Arise System Check tool will identify exactly which component needs attention (memory, internet speed, etc.). Adjust what you can before purchasing any equipment.

If You Need New Equipment

If your system still doesn’t meet requirements after troubleshooting, Pearson Call Center has partnered with Work-At-Home Equipment Solutions (WAHES) to help agents purchase reliable, affordable equipment.

Shop certified Arise-compatible equipment here:
Work-At-Home Equipment Solutions (WAHES)

WAHES offers:

• Refurbished PCs and monitors tested for Arise compatibility

• Affordable USB headsets and accessories

• Fast shipping within the U.S.

• Financing options available

Final Checklist Before Certification

• Windows 11 or non-Intel Mac

• At least 4 GB RAM and 20 GB free space

• Hardwired Ethernet connection

• USB headset with microphone

• No VPN or Wi-Fi during servicing

Need Help?

If you’re unsure whether your setup qualifies or need advice on purchasing, contact:

• Pearson Call Center Support: Help@PearsonCareerConsulting.com

• Arise Tech Support: Accessible through your Arise Portal’s Support tab