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Frequently Asked Questions
What are the equipment requirements to work with Pearson Call Center?
As an independent contractor, you are required to provide your own equipment. Below are the minimum computer and internet specifications for both Mac and Windows users: Computer & Internet Requirements Mac Users Ethernet Port: Required (MacBook Air and USB-C-only models are not supported) Boot Camp: Must be installed with a licensed version of Windows (Note: Arise Technical Support does not assist with Boot Camp or Windows installation) Processor: Intel Core i5 2.7 GHz or better Hard Drive: Minimum 20 GB available space (60 GB total recommended) RAM: Minimum 4 GB (8 GB or more preferred) Operating System: macOS X 10.10 Yosemite or higher Internet: Wired Ethernet connection (Wi-Fi not supported) Minimum 10 Mbps download / 3 Mbps upload Maximum latency: 120 ms Windows Users Processor: Dual-core 2.8 GHz or higher Acceptable: Intel i-class or AMD Phenom X2 or better Not permitted: Atom, Celeron, Pentium, and Opteron processors Hard Drive: Minimum 20 GB available space (60 GB total recommended) RAM: Minimum 4 GB (8 GB or more preferred) Operating System: Windows 11 Note: Windows 8/8.1 is not supported by some clients Internet: Wired Ethernet connection (Wi-Fi not supported) Minimum 10 Mbps download / 3 Mbps upload Maximum latency: 120 ms
Does Pearson Call Center pay for Certification?
Yes, Agent Certification is paid. Agents now receive a flat payment upon completing self-paced certification,, ensuring you’re compensated while you prepare to service clients.
How frequently are agents paid?
Agents are paid semi-monthly, on the 1st and 15th of each month. Some clients also offer daily pay options through the DailyPay app, allowing you to access earnings more frequently if desired.
How do I register under Pearson Call Center on Arise?
Follow the steps below to register under Pearson Call Center and begin working from home as a Client Support Professional (CSP) through the Arise Virtual Solutions platform.
Step 1. Register on Arise
Visit the official Arise registration site to begin your registration process:
Arise Registration Portal
If the link does not open, copy and paste this URL into your browser:
https://register.arise.com
Step 2. Create Your Profile
Select “Register Now” or “Sign Up.”
Complete the registration form using an accurate and valid email address.
Create a username and password and keep this information in a secure place for future login.
Select “Get Started” to continue your registration.
Note: Arise and Pearson Call Center do not share your personal information with any third-party vendors.
Step 3. Confirm Your Country and Accept Terms
Select your country of residence.
Review and check the boxes to confirm the Terms of Use, System and Equipment Policy, and Non-Disclosure Agreement (NDA).
Click “Create Account.”
Step 4. Provide Personal and Contact Information
Enter your full legal name exactly as it appears on your government-issued identification.
Provide your date of birth and list any languages you speak fluently.
Enter your current residential address and a valid mobile phone number.
You may be asked to validate your contact information; opt in to receive platform updates via SMS.
Once completed, click Next: Referral Code.
Step 5. Enter Referral Code
When prompted, enter the following referral code to ensure you are linked to Pearson Call Center:
Referral Code (CSP ID): 5168813
Click Next to continue.
Step 6. Join Pearson Call Center
Select “Join a Service Partner.”
Register as an agent and enter your Social Security Number (SSN) for verification.
Your first and last name must exactly match your SSN to pass verification.
You will have two attempts to enter your SSN correctly.
After verification, enter the following Service Partner ID to join our team:
Service Partner ID: [Insert Pearson Call Center’s Arise IBO/FEIN ID]
or search for “Pearson Call Center” using the magnifying glass icon.
Select Next to submit your join request.
Final Step. Approval and Onboarding
Once your join request is received, you will receive an email from Pearson Call Center confirming your registration.
The email will include:
A Pearson Call Center Onboarding Form
Workstation and System Requirements
Instructions for completing your onboarding and selecting your first client program
Please read the email carefully and follow all steps to ensure your profile is fully activated within the Arise platform.
If you need assistance with any part of the registration process, contact us at:
help@pearsoncallcenter.com
What are the equipment requirements to work with Pearson Call Center?
To ensure a smooth and reliable work-from-home experience, all Pearson Call Center (PCC) agents must meet the following minimum equipment and system requirements. Processor (CPU) Your computer must have one of the following supported processors or newer: Intel: Core i3-9000, i5-7000, i7-5000, i9 series or higher Pentium: G5400 / N6400 series or higher Xeon: E-Class series or higher Celeron: J4000 / N5000 series or higher AMD: Ryzen 3 or Athlon 3000 series or higher Note: ARM-based processors are not supported. This includes Microsoft Surface devices, Chromebooks, and any Chrome OS-based computers. Operating System Required: Windows 11 Storage and Memory Minimum: 20 GB available space, 60 GB total space, 4 GB RAM Recommended: 30 GB available space, 60 GB total space, 8 GB RAM Internet Connection A hard-wired (Ethernet) connection is required for all agents. Wireless (Wi-Fi) connections are not permitted. Minimum: 10 Mbps download / 3 Mbps upload / 120 ms latency Recommended: 30 Mbps download / 10 Mbps upload / 50 ms latency Display and Accessories Minimum Resolution: 1280 × 1024 (SXGA) Recommended Resolution: 1920 × 1080 (Full HD / 1080p) USB Ports: Required for headsets, flash drives, and peripherals
How long is Certification?
Certification typically lasts between 1 to 7 weeks, depending on the client program you choose. Each certification course is self-paced but requires consistent participation — attendance is important, and missing too much time can affect your ability to complete Certification successfully.
What if I have no remote experience?
No worries! Pearson Call Center is entry-level friendly and welcomes motivated individuals eager to start their remote career. While we do require a minimum of six months of customer service experience (remote or onsite), our training and support are designed to help you succeed — even if this is your first remote role.
Do I have to pay for my Background check?
Yes. All clients require a background check, which costs $30 and is paid by the agent. Some clients may also require a drug test and/or fingerprinting as part of the onboarding process. Please note that these costs are non-reimbursable and are paid directly to the clients, not to Pearson Call Center.
What is Pearson Call Centers Arise Company ID?
Company ID: 5168813
Are there any fees Associated with Joining Pearson Call Center
What fees are associated with joining Pearson Call Center?
Getting started through Arise includes a few standard costs:
$30 background check fee paid directly to Arise (one-time, non-refundable).
$50 class confirmation deposit paid to Arise to hold your training spot — refunded when you attend the first day of class.
$65 administrative and platform fee charged by Pearson Call Center each pay period to cover system access, platform maintenance, and agent support.
Some clients may also require drug testing or fingerprinting, depending on the program. All payments are handled securely through the Arise platform, not Pearson Call Center.